C U S T O M E R C A R E
We offer full refunds less original shipping costs on all full priced purchases up to 7 days of receipt of goods. Refunds are made to you by your original payment method.
If free shipping was offered, this will be deducted from your refunded amount.
All shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.
Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.
If you would like to return or exchange an item of clothing, please follow the guidelines below;
Request your return authorisation number (r.a) by emailing email@example.com within 7 days of receiving your order. If this is after 7 days we will not be able to authorise a return.
Details to include:
Customer Order Number
Style Number of item(s) you would like to exchange/refund
Photograhs of item if faulty.
Once approved we will send you an email with your (r.a) number.
Send to the below address with the returned item/s along with R/A number, and customer number outlined on the packaging.
9 Susan Place Skennars Head NSW 2478
Returns will only be accepted/approved if items are:
- Have not been worn, damaged or washed
- In a saleable all original tags attached and original packaging
- The original invoice as proof of purchase is provided
- The items are faulty (unless caused by you) we are qualified dressmakers that compliance check all goods
- Your items received are different to the goods you have ordered
Please note that returned items found to have been worn, damaged or altered from their original state will not be exchanged and will be returned direct to the customer, at the cost of the customer.
Upon inspecting the returned item, if approved, we will issue a full refund. Please allow up to 10 business days for your refund to show in your account. Refunds will be made to the original purchaser’s method of payment.
We can only exchange like for like – ie. Same item in a different size, in order to ensure that you get the perfect fit first time, please refer to our sizing chart and for any specific queries about fit please contact us directly prior to purchase so that we can advise you personally.
We pride ourselves on produing quality items everytime and have a rigrous quality check procedure before each garment is dispatched, however if you do receive faulty goods please notify us within 2 days of receiving your goods.
Please note that goods are only classified as faulty if they are received damaged ie. goods that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items, if the item cannot be repaired or replaced then we will provide a full refund.
Hand wash only – this does not mean use the handwash setting on washing machine – we will not assume responsibility for improperly cared for garments
We have washed and tested our garments extensively so we know what improper care will result in and we will not accept responsibility for poor after care.
Raw hems - for our pieces with raw hems and edges, handwashing will prevent loss of look. These designs are designed to wear and fray.
All our fabrics have been tested, and we have found that hand washing our garments to be the best options
Linen – Hand Wash
Trims – Hand Wash
Leather – Dry Cleanable - glue may come off during the dry cleaning process.
We offer two shipping options
Free Standard Shipping through Australia Post
All orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch.
Our Express Courier service is available for Australian Orders. These orders will be sent with Couriers Please, and take 1-3 business days to arrive after order has been dispatched
All orders placed before 10am AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
International Shipping is Available and charged at a flat fee of $25.00 AUD
PROCESSING AND DELIVERY TIMES
All orders placed before 10am AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.
On launch of a new collection or during busy periods there may be delays with your order. If you're order is urgent, please feel free to email us directly at firstname.lastname@example.org and we can notify you of processing times.
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.
If you do not receive a confirmation email, please email us at email@example.com We process all deliveries during normal business hours.
CHANGES TO YOUR ORDER
From the time of placing your order you have a 15 minute period where you are able to cancel your order. Please be advised you will be charged a 3% fee of total cost for cancelling your order.
We reserve the right to cancel any order at any time